BATHROOM INSTALLATION & REMODEL EXPERTS

Privacy Notice

BACKGROUND:

  Mr Bathroom we understands that your privacy is  important to you and that you care about how your personal data is used.  We respect and value the privacy of all of our customers and will only  collect and use personal data in ways that are described here, and in a  way that is consistent with our obligations and your rights under the  law.

Information About us
MR BATHROOM
Address: 17 Pasture Road, Letchworth Garden City, England, SG6 3LP.
Data Protection Officer: Surjit Phull.
Email address: surjit_phull@hotmail.com
Telephone number: 07825869245.
Postal address: 17 Pasture Road, Letchworth Garden City, England, SG6 3LP.

What Does This Notice Cover?
This  Privacy Information explains how we use your personal data: how it is  collected, how it is held, and how it is processed. It also explains  your rights under the law relating to your personal data.

What Is Personal Data?
Personal  data is defined by the UK GDPR and the Data Protection Act 2018  (collectively, “the Data Protection Legislation”) as ‘any information  relating to an identifiable person who can be directly or indirectly  identified in particular by reference to an identifier’.
Personal  data is, in simpler terms, any information about you that enables you  to be identified. Personal data covers obvious information such as your  name and contact details, but it also covers less obvious information  such as identification numbers, electronic location data, and other  online identifiers.

The personal data that we use is set out in Part 5, below.

What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
The  right to be informed about our collection and use of your personal  data. This Privacy Notice should tell you everything you need to know,  but you can always contact us to find out more or to ask any questions.
The right to access the personal data we hold about you. Part 10 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The  right to withdraw consent. This means that, if we are relying on your  consent as the legal basis for using your personal data, you are free to  withdraw that consent at any time.
The right to data portability.  This means that, if you have provided personal data to us directly, we  are using it with your consent or for the performance of a contract, and  that data is processed using automated means, you can ask us for a copy  of that personal data to re-use with another service or business in  many cases.
Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
It  is important that your personal data is kept accurate and up-to-date.  If any of the personal data we hold about you changes, please keep us  informed as long as we have that data.
Further information about your  rights can also be obtained from the Information Commissioner’s Office  or your local Citizens Advice Bureau.

What Personal Data Do You Collect and How?
We  may collect and hold some or all of the personal and non-personal data  set out in the table below, using the methods also set out in the table.  We do not collect any personal data relating to children and data  relating to criminal convictions and/or offences.

Data Collected
How we Collect the Data
Identity Information including name, title, DOB
Direct  interactions. You may give us your Identity, Contact and Financial Data  by filling in forms (for example the Contact Us form on our website) or  by corresponding with us by post, phone, email or otherwise..
Contact information including address, email address, telephone number.
Direct  interactions. You may give us your Identity, Contact and Financial Data  by filling in forms (for example the Contact Us form on our website) or  by corresponding with us by post, phone, email or otherwise..
Building insurance claim information including Policy details, claim reference and details.
Direct  interactions. You may give us your Identity, Contact and Financial Data  by filling in forms (for example the Contact Us form on our website) or  by corresponding with us by post, phone, email or otherwise..
Financial Data including bank account details, payment card details and insurance policy numbers.
Direct  interactions. You may give us your Identity, Contact and Financial Data  by filling in forms (for example the Contact Us form on our website) or  by corresponding with us by post, phone, email or otherwise..
Transaction  Data includes details about payments to and from you and us; details  about insurance payments and other payments you have made or received  relating to your insurance claim, including emergency or temporary  expenditure that you have undertaken in order to minimise your loss of  business; trading statements; certified accounts.

Direct  interactions. You may give us your Identity, Contact and Financial Data  by filling in forms (for example the Contact Us form on our website) or  by corresponding with us by post, phone, email or otherwise.

How Do You Use My Personal Data?
Under  the Data Protection Legislation, we must always have a lawful basis for  using personal data. Where you make an enquiry to use our services we  will only collect data that will provide us with the information for us  to assess whether we can assist you with your claims needs. Once you  become a customer we will use your data for providing you with our  support and to register you as a new customer. We will keep a copy of  all email communications with you. Where we need additional information  from you to support a building insurance claim we will request this from  you. Where we need it for any other reason we will notify you of this.

With your permission and/or where permitted by law, we may also use your
personal  data for marketing purposes. You will not be sent any unlawful  marketing or spam. We will always work to fully protect your rights and  comply with our obligations under the Data Protection Legislation and  the Privacy and Electronic Communications (EC Directive) Regulations  2003, and you will always have the opportunity to opt-out. We will  always obtain your express opt-in consent before sharing your personal  data with third parties for marketing purposes and you will be able to  opt-out at any time.
We will only use your personal data for the  purpose(s) for which it was originally collected unless we reasonably  believe that another purpose is compatible with that or those original  purpose(s) and need to use your personal data for that purpose. If we do  use your personal data in this way and you wish us to explain how the  new purpose is compatible with the original, please contact us.
If we  need to use your personal data for a purpose that is unrelated to, or  incompatible with, the purpose(s) for which it was originally collected,  we will inform you and explain the legal basis which allows us to do  so.
In some circumstances, where permitted or required by law, we may  process your personal data without your knowledge or consent. This will  only be done within the bounds of the Data Protection Legislation and  your legal rights.

How Long Will You Keep My Personal Data?
We  will not keep your personal data for any longer than is necessary in  light of the reason(s) for which it was first collected. By law we have  to keep all information about our customers (including Contact,  Identity, Financial and Transaction Data) for six years after they cease  being customers for regulatory purposes. Where we represent you in your  building insurance claim, we will keep all data related to your claim  for at least six years after the date the claim is settled.

How and Where Do You Store or Transfer My Personal Data?
We  will only store your personal data in the UK. This means that it will  be fully protected under the Data Protection Legislation.
We ensure  that your personal data is protected under binding corporate rules.  Binding corporate rules are a set of common rules which all our group  companies are required to follow when processing personal data. For  further information, please refer to the HYPERLINK "https://ico.org.uk/"  Information Commissioner’s Office.
The security of your personal  data is essential to us and to protect your data, we take a number of  important measures, including the following:
limiting access to your  personal data to those employees, agents, contractors, and other third  parties with a legitimate need to know and ensuring that they are  subject to duties of confidentiality;
procedures for dealing with  data breaches (the accidental or unlawful destruction, loss, alteration,  unauthorised disclosure of, or access to, your personal data) including  notifying you and/or the Information Commissioner’s Office where we are  legally required to do so;

Do You Share My Personal Data?
We may share your personal data with other companies in our group to process your insurance claim.
Your  information may be shared with Citrus Funding (our Appointed  Representative Network Principal) for compliance and monitoring  purposes.
If any of your personal data is shared with a third party,  we will take steps to ensure that your personal data is handled safely,  securely, and in accordance with your rights, our obligations, and the  third party’s obligations under the law, as described above in Part 8.
If  we sell, transfer, or merge parts of our business or assets, your  personal data may be transferred to a third party. Any new owner of our  business may continue to use your personal data in the same way(s) that  we have used it, as specified in this Privacy Policy.
In some limited  circumstances, we may be legally required to share certain personal  data, which might include yours, if we involved in legal proceedings or  complying with legal obligations, a court order, or the instructions of a  government authority.

How Can I Access My Personal Data?
If  you want to know what personal data we have about you, you can ask us  for details of that personal data and for a copy of it (where any such  personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal address.
There  is not normally any charge for a subject access request. If your  request is ‘manifestly unfounded or excessive’ (for example, if you make  repetitive requests) a fee may be charged to cover our administrative  costs in responding.
We will respond to your subject access request  within one month of receiving it. Normally, we aim to provide a complete  response, including a copy of your personal data within that time. In  some cases, however, particularly if your request is more complex, more  time may be required up to a maximum of three months from the date we  receive your request. You will be kept fully informed of our progress.

Changes to this Privacy Notice
We  may change this Privacy Notice from time to time. This may be  necessary, for example, if the law changes, or if we change our business  in a way that affects personal data protection.
This Privacy Notice was last updated on 2/2/2024

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